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customer service
- our customers are at the heart of every decision we make. We will always treat our customers with respect, integrity, honesty and a smile.
- we will always strive for the highest standards in customer service.
- we ensure that before any product is despatched to you, it has undergone a stringent quality control process, increasing the chance of joy and happiness when you receive it.
ingredients
- we will always be honest and totally upfront about the ingredients we use.
- no nasties. All our products are free from, parabens, Ammonium Lauryl Sulphate (ALS) Sodium Lauryl Sulphate (SLS), petrochemicals, synthetic colours and fragrances.
- all babies are unique, and to prevent tears we recommend that a small allergy test on baby’s arm is carried out before products are used all over the body, just to be on the safe side.
business partners
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- we’re passionate about working with other small family run businesses to keep the entrepreneurial spirit alive in Britain.
- we’ve carefully chosen the retailers that stock miamoo so they have the same passion and values as we do. Waitrose, John Lewis and Boots are all closely aligned with the miamoo way.
- miamoo is manufactured and designed exclusively in the UK and has been developed by a team of British entrepreneurs.
- our business partners are unique, caring, passionate and extremely hard working. We choose who we work with very carefully based on our values of trust, honesty and integrity.
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the physical environment
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- wherever we can we use packaging that is recyclable and ingredients that are biodegradable.
- our bottles are manufactured in England and our products are manufactured by a family business in East Sussex. We do everything that we can to reduce our carbon footprint.
- we source our ingredients from local areas whenever possible.
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healthy habits
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- we believe good habits start early, we’re passionate about engaging parents and children into the long term benefits of personal hygiene. All miamoo staff use only miamoo products.
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equal opportunities
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- miamoo is an equal opportunities employer and we judge people on their merit, performance, standards and nothing else.
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quality control standards
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- we distribute our products from a modern, clean, safe and secure distribution centre, where the lorries have less polluting Euro 4 engines and the drivers are specially trained to save fuel.
- our products are individually checked and packed by hand to ensure that our high quality standards are maintained at all times.
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